Refund policy
At AEVOON, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- With all original tags (if applicable)
- Accompanied by proof of purchase or your order number
To request a return, please contact us at support@aevoon.co.
Once your return request has been approved, we'll provide detailed return instructions, including the appropriate return address if applicable.
Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery and include photos of the item and its packaging. We'll work quickly to make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Perishable goods
- Beauty and personal care products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Clearance or final sale items
If you're unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, simply request a return for your original purchase (if eligible) and place a new order once your return has been approved.
European Union Customers
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@aevoon.co