Frequently Asked Questions
Orders & Shipping
Where do AEVOON products ship from?
Our products are shipped from fulfillment centers in the United States and internationally, depending on the item. All orders are processed and shipped to US addresses.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, estimated delivery is 5–15 business days, depending on the product and your location. You will receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Please check our current promotions and the checkout page for available shipping options and any free shipping offers.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with your tracking number. You can use that number to track your package directly with the carrier. If you haven't received tracking information within 5 business days of placing your order, please contact us at support@aevoon.co.
Do you ship internationally?
At this time, we primarily ship within the United States. Please contact us at support@aevoon.co if you have questions about international availability.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and accompanied by proof of purchase.
How do I start a return?
Please contact us at support@aevoon.co with your order number and reason for return. Do not send items back without contacting us first — once approved, we'll send you detailed return instructions.
My item arrived damaged or incorrect. What do I do?
We're sorry to hear that! Please contact us within 7 days of delivery at support@aevoon.co with your order number and clear photos of the item and packaging. We'll make it right with a replacement or appropriate resolution.
When will I receive my refund?
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.
Are there any items that cannot be returned?
The following items are non-returnable: personalized or custom-made products, perishable goods, beauty and personal care products (for hygiene reasons), gift cards, and clearance or final sale items.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, Apple Pay, Google Pay, and PayPal where available.
Is checkout secure?
Absolutely. Our store uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. Your payment information is never stored on our servers.
Do you accept gift cards?
Yes! AEVOON Digital Gift Cards can be purchased and redeemed at checkout. They make a great gift for any occasion.
Products
Are your products covered by a warranty?
Warranty coverage varies by product. If you have a question about a specific item, please contact us at support@aevoon.co and we'll be happy to help.
The color or appearance of my product looks different from the photos. Is that normal?
Colors may vary slightly depending on your screen settings and device display. We do our best to represent products accurately, but minor variations can occur.
Can I cancel or modify my order after placing it?
We process orders quickly, so we may not always be able to accommodate changes. Please contact us at support@aevoon.co as soon as possible if you need to cancel or modify your order.
Contact Us
How can I reach AEVOON customer support?
We're here to help! You can reach us by email at support@aevoon.co. Our support hours are Monday – Friday, 8:00 AM – 7:00 PM PST. We typically respond within one business day.
You can also visit our Contact page to send us a message directly.